FAQ

What is the cancellation policy?

We ask that you provide 24 hours notice to cancel or reschedule your appointment.

What do I need to bring to my appointment?

  • Recent x-rays/ultrasounds, MRI, CT scans (if applicable)
  • Regularly worn footwear (3 or 4 pairs)
  • Current/previous orthotics or inserts
  • Referral (if applicable)
  • Private Health Care Insurance card (if applicable)

How can I pay my account?

We accept VISA, Mastercard, Amex, Eftpos, cash payments and cheque.

Payment on the day of appointment is required.

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Do you have HICAPS?

Yes. If you have private health cover with extras and you are covered for the podiatry treatment you receive, we can claim your rebate immediately.

How long will it take?

Initial consults are 1 hour appointments.

Standard consults are 30 minute appointments.

Obviously treatment times will vary.

Do I need a referral?

No. A referral is generally not needed. However, if your treatment is covered by the Department of Veteran’s Affairs (DVA), or Enhanced Primary Care (EPC) Scheme, then a doctor’s referral will be required.

Who is a podiatrist?

A podiatrist is a university trained allied health professional who deals with the prevention, treatment, diagnosis, rehabilitation of medical and surgical conditions of the feet and lower limbs.